Welcome Members of the
Royal Family
Claims Don't Have to be Complicated.
For Claim Initiation & General Inquiries Call 1-800-871-0467
or Email contactus@royaladmin.com
If your Vehicle breaks down, take it to any reputable/licensed repair facility. YOU will need to provide the repair facility with a copy of your Service Contract.
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No repairs or machine work are to be started or damaged parts to be discarded until failure is diagnosed and work is authorized by the ADMINISTRATOR.
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It is your responsibility to have the failure properly diagnosed.
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You are responsible for authorizing the tear down and the inspection by the repair facility, but only to the point where the damage is visible or determinable.
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Your Vehicle may be repaired at any licensed repair facility of your choice.
Direct Payment of Claims
When the damage and repair fall within the Service Contract's scope and the Administrator authorizes the repair, we will reimburse you or the repair facility for the approved repair cost, minus any deductible. Payment will be arranged via check or a major credit card (Visa®, Mastercard®, or American Express®).
Reimbursement Option
The following information must be included with your paid invoice and is generally supplied to you by the repair facility you selected.
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Your mechanical complaint.
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Itemized listing of replacement parts names, numbers and prices.
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Description of labor and charges necessary to correct the mechanical failure.
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Vehicle mileage.
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Date of repair.
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Authorization and contract number.
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Completed repair order (all applicable sublet repair bills). Rental car agreement charges (licensed rental agency only) will be reimbursed to you upon receipt by the ADMINISTRATOR of the paid rental agreement charges
What Happens if you Breakdown?
If your vehicle requires Roadside Assistance, you must contact the Roadside Assistance Processing Center for prior approval.
For Roadside Assistance Call 1-855-513-5184
Please Note: The Emergency Roadside Assistance benefit is not intended to provide reimbursement of service secured independently of this program. Fees for services incurred independently of this program are NOT covered. Please refer to the Benefits section of your Service Contract for a detailed explanation of this coverage.
If your Vehicle incurs a Breakdown, you must take the following steps to file a claim.
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Prevent Further Damage - Take immediate action to prevent further damage. Your Service Contract will not cover the damage caused by not securing a timely repair when a Breakdown has occurred.
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Take your Vehicle to a licensed repair facility of your choice.
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Provide the repair facility with a copy of your Service Contract and/or your Service Contract Number.
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Obtain authorization from the ADMINISTRATOR - Prior to any repair being made, instruct the service manager at the repair facility to contact the ADMINISTRATOR to obtain an authorization for the claim. Claims for repairs without prior authorization will not be covered.
Need to Transfer or Cancel Your Policy
How to Transfer Your Policy
This Service Contract may be transferred upon the sale of the Vehicle to another private party. The Service Contract transfer must be made at the time of the Vehicle transfer. You must request the transfer in writing, and the ADMINISTRATOR must receive it within seven (7) days of the transfer. A fee of $50 must accompany the request to transfer, along with the following information:
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Name of New Owner
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Address & Telephone Number
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Vehicle Odometer Statement
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Copy of Title showing transfer
The Service Contract Terms & Conditions must be given to the new owner at the time the Service Contract Transfer is completed. Transfer of Service Contract does not include transfer of the 24-Hour Roadside Assistance Program.
Need to Cancel Your Policy
Please contact the vendor which you purchased the Service Contract from to obtain cancellation information.